Members Get Info Anytime, Anywhere
- Drive down costs and improve outcomes when members easily access ALL work, health, and wealth benefit info in real-time 24/7.
- Collect and deliver documents and information more efficiently. Live customer support, AI chatbots and other technologies enable members to take care of business on their schedule.
- Close care gaps, guide members to higher-value providers, provide live claim tracking and instant EOBs, and so much more.
better care Viveka’s app speeds up the exchange of information with our members from days to seconds.
Take better care of members.”
Carl Pecoraro
Cleveland Bakers Trust, Welfare Fund
Inform
- Work history
- Network options and provider choices
- Drug spending
- Preventive health benefits
- Plan comparison tools
Share
- Member ID cards
- Plan information
- Quarterly statements
- Birth and marriage certificates
- Health account statements
- EOB, tax, and regulatory documents
- COBRA information
Save
- Medical claims
- Medical records, labs, pharmacy, and other data
- Shoppable provider directory
Communicate
- Communications and alerts via mobile app, Alexa, SMS text, and voice & video chat
- Live customer support, including AI chatbots
- Language translation services
- Notifications and reminders
Guide
- Schedule office visits
- Gaps in care to improve health outcomes
- Provider most appropriate or with preferred pricing
Protect
- Authentications with face and voice recognition, fingerprint, two-factor, and lock features
- Stop security breaches and fraudulent activities and charges
Individualized The good thing about the Viveka app is that it is individualized for every member.
Individualized for members”
Mark Goodman
Funds Manager - Teamsters Local 272 Health and Welfare Fund