CASE STUDY

20% Savings In First Year

Client: Large Teamsters Union in New York administering comprehensive benefits package to members
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100%

Waste Cut Immediately

15%

Claims Costs Reduction

80%
Call Queue Reduction
90%
Paper Relay Reduction

Auto-purged ineligible members, stopping bad payouts on Day 1.

Real-time FWA analytics caught fraud before checks went out.

Self-service app replaced most phone calls to fund office.

Mobile ID cards and push alerts ended mailroom workload.

Overall Result with Viveka Technology

  • Millions saved through cost reductions and fraud, waste and abuse findings
  • Members more satisfied with benefits program
  • Staff resources freed for higher-value work
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