A letter in the mail confirmed my worst fears: my Social Security number, medical history, and personal info had been leaked. I wasn’t alone. Over 100 million Americans were exposed in that breach.

As CEO of a health technology company serving labor unions, I couldn’t just brush it off. I saw firsthand how hard it is to balance security with usability. Plan members are frustrated—logging into a benefits portal shouldn’t feel like trying to hack into Fort Knox. But we also can’t leave the door open to fraud.

There’s a better way.

In my article for Benefits Magazine, I explore how AI-powered identity verification—using tools like selfie liveness checks and encrypted biometrics—can deliver both security and simplicity. This isn’t theory: It’s already working at the IRS and Thrift Savings Plan, protecting millions.

If you care about protecting member data—and making access painless—this article is for you.

Read the full piece in Benefits Magazine

(Reproduced with permission from IFEBP, July/Aug 2025)